Privacy policy

Last updated: October 28, 2025

Your Privacy Matters at RYDE Marketplace

At RYDE Marketplace, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our team. We believe in full transparency and take your privacy seriously — we never sell, rent, or misuse your personal data.

By using our website or purchasing from us, you agree to the practices outlined in this policy. We encourage you to review it carefully so you understand your rights and how your information is handled.

Information We Collect

We collect information to ensure your orders are processed accurately and to provide you with the best shopping experience possible. The types of information we collect include:

• Personal Information: Such as your name, shipping and billing address, phone number, and email address when you place an order or create an account.
• Payment Information: Credit or debit card numbers and billing details are processed securely through our payment partners. We do not store full payment card details on our servers.
• Device and Usage Data: Information about your browser, IP address, device type, and browsing activity to help us improve website performance and customer experience.
• Communication Data: Emails, messages, or calls you send to our customer service team for assistance or support.

How We Use Your Information

We use your personal data to provide efficient service, fulfill your orders, and enhance your shopping experience. Specifically, we use the information to:

• Process and ship orders accurately and on time
• Provide order updates, confirmations, and tracking details
• Respond to your inquiries or requests for support
• Improve our website, product offerings, and customer experience
• Send occasional marketing or promotional communications (with your consent)
• Comply with legal obligations and prevent fraud or misuse

Sharing of Information

We respect your privacy and will only share your personal information as necessary to complete your transactions or comply with legal requirements. We may share limited data with trusted third parties such as:

• Payment Processors: To securely process your credit/debit card payments.
• Shipping Partners: To deliver your order and provide tracking updates.
• Service Providers: For functions like data analytics, website hosting, and email distribution, all under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or government regulation.

RYDE Marketplace does not sell or rent your personal data to any third party for marketing or advertising purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience, analyze traffic, and remember your preferences. Cookies are small files stored on your device that help us improve usability and site performance.

You can manage or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes described in this policy — typically for order processing, accounting, and legal compliance. After that period, data is securely deleted or anonymized.

We employ strict physical, electronic, and procedural safeguards to protect your data from unauthorized access, alteration, or disclosure. This includes SSL encryption, secure payment gateways, and limited access to personal data by authorized staff only.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing emails by clicking “unsubscribe” at the bottom of any communication.

If you are a California resident (under CCPA) or an EU/UK resident (under GDPR), you have additional rights including data portability and the right to request that we stop processing your data. Please contact us to exercise these rights.

Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before submitting any personal information.

Children’s Privacy

RYDE Marketplace does not knowingly collect personal data from individuals under 16 years of age. If we become aware that a child has provided personal information, we will promptly delete it from our records. Parents or guardians may contact us if they believe their child’s data has been submitted inadvertently.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to us. We’re committed to addressing privacy inquiries quickly and respectfully.

Call/Text: 864-238-8383
Email: customerservice@rydemarketplace.com
Mailing Address:
RYDE Marketplace Returns
206 Windsong Dr
Greenville, SC 29615
United States